Tesla hires someone to deal with complaints against Elon Musk

 

Electric car manufacturer Tesla employs full-time remote support staff, among other duties, to deal with complaints that people send to Elon Musk.

One of tesla's job responsibilities is to resolve or redirect complaints and problems as needed and to address the social networking problems addressed to the CEO through critical thinking.

The company abandoned its public relations division last year, and support specialists are now front line and face of the Tesla brand, according to the job list.

Elon Musk is usually a target for disgruntled customers across social media platforms, and with Tesla canceling the PR department last year, it is looking for someone to defuse such attacks against the CEO.

"Tesla's support professionals deal with a variety of complaints and problems while delivering world-class customer service," the job description says.

Requirements and qualifications include experience working within the call centre, the ability to think outside the box, and the ability to work on a team.

Tesla is widely known for its lack of quality control in terms of its vehicles and customer service.

The billionaire is sometimes exposed to the brunt of it, with a long history of responding to complaints and customer questions in tweets.

Musk has 42.6 million Twitter followers and shares at least one tweet a day about upcoming SpaceX launches and Tesla's new technology.

Job responsibilities require the new employee to provide excellent person-focused customer service as well as a solution and to maintain and follow up on ongoing customer concerns until the problem is resolved.

While it's somewhat impressive that a prominent CEO deals directly with consumer concerns, he also has a track record of saying things that shouldn't be said on Twitter.

Many owners have problems getting Tesla to address specific problems without posting on social media platforms.

Tesla has made it difficult to connect to customer service because it has focused on the communications that pass through its mobile application.

The automaker has made efforts to improve new features, such as the problem escalation feature on its website, but people have had mixed results.